| Cohort | M1 | M2 | M3 | M4 | M5 | M6 |
|---|---|---|---|---|---|---|
January 412 customers | 91% | 84% | 79% | 75% | 72% | 70% |
February 386 customers | 89% | 82% | 77% | 74% | 71% | |
March 455 customers | 92% | 86% | 81% | 78% | ||
April 498 customers | 90% | 85% | 80% | |||
May 521 customers | 93% | 87% | ||||
June 547 customers | 94% |
Health blends logins, seat usage, support tickets and payment history, and is scored again every night. An account that drops a tier is flagged to its success manager by 9am the next morning.